Service Agreement

Effective Date: 2026-05-14

This Service Agreement governs access to and use of websites, mobile applications, software services, consulting outputs, and related digital products provided by Xihua County Pillar Network Technology Co., Ltd ("XHZHUZI", "we", "us", or "our").

1. Company Information

Company Name: Xihua County Pillar Network Technology Co., Ltd

Office Address: No. 132, North Section of Education Avenue West, Xihua County, Henan, 466600, China

Website: xhzhuzi.com

Business Support: support@xhzhuzi.com

Key Accounts: zhangjinzhu@xhzhuzi.com

2. Acceptance and Eligibility

By accessing or using our services, you agree to this Service Agreement and all referenced policies including our Privacy Agreement. If you act on behalf of an organization, you represent authority to bind that organization.

You must comply with applicable age and legal capacity requirements in your jurisdiction. Additional app-store age rules may apply for specific applications and content categories.

3. Service Portfolio Covered by This Agreement

This agreement applies to all relevant business lines, including:

• Network technology services.
• Technology development, consulting, exchange, transfer, and promotion.
• Software development and information technology consulting services.
• Information system integration services.
• Graphic design and image/text production services.
• Advertising design and advertising agency services.
• Marketing strategy planning and corporate identity planning.
• Ecommerce consulting and internet sales operations excluding licensed-restricted goods.
• Operational support systems related to daily goods, household products, apparel, footwear, office supplies, and electronics categories.
• Mobile management applications and app-store publishing support.

4. App Store and Platform Terms Integration

Where services involve mobile applications, your use is additionally subject to third-party platform terms, including Google Play, Apple App Store, and other lawful distribution channels. In case of conflict, mandatory platform terms and local law may prevail for platform-specific matters.

• Users must download apps from legitimate channels and maintain updated versions.
• Users must not attempt to bypass platform security, DRM, entitlement checks, or payment systems where required.
• Service availability may vary by country, device, and regulatory requirements.

5. Account and Security Obligations

• Provide accurate information and maintain account security controls.
• Protect credentials and report suspected unauthorized access without delay.
• Use multi-factor authentication where offered or required.

6. Acceptable Use

You agree not to:

• Use services for unlawful, fraudulent, abusive, or harmful activities.
• Upload malware, automate attacks, scrape protected data, or interfere with service integrity.
• Violate intellectual property rights, privacy rights, or publicity rights.
• Use services for prohibited advertising, deceptive marketing, or unlawful ecommerce conduct.
• Target children with non-compliant ad or data practices.

7. Advertising and Monetization Service Terms

Our app and client service model may include ad monetization integrations such as splash ads, rewarded video ads, interstitial ads, banner ads, and other supported formats. You acknowledge that ad inventory and revenue are influenced by market demand, geography, consent status, and policy limitations.

Supported ad ecosystems may include:

• Google AdMob and Google Ad Manager
• AppLovin MAX
• Meta Audience Network
• Unity Ads
• ironSource
• Liftoff Monetize (Vungle)
• Chartboost
• InMobi
• Pangle
• Mintegral
• Smaato
• Start.io
• Other compliant ad demand, mediation, and analytics partners as applicable

Users and clients must provide lawful disclosures, consent controls, and policy notices required by app stores and regional privacy laws.

8. Intellectual Property

Unless otherwise agreed in writing, all platform software, source assets, trademarks, logos, text, graphics, and service documentation remain the property of XHZHUZI or its licensors. Limited, revocable, non-exclusive usage rights are granted only for lawful use under this agreement.

9. Client Materials and User Content

You retain ownership of materials you lawfully provide. You grant us the rights necessary to host, process, display, and transmit such materials for service delivery. You represent that submitted content does not infringe third-party rights or violate law.

10. Service Levels and Availability

We use commercially reasonable efforts to maintain availability and service quality, but uninterrupted access is not guaranteed. Maintenance windows, emergency patches, third-party outages, and force majeure events may affect service continuity.

11. Payment, Billing, and Taxes

Commercial project terms, including fees, milestones, taxes, and billing methods, are defined in applicable order forms or contracts. Late payment may result in suspension where legally permitted and contractually specified.

12. Ecommerce and Product-Scope Terms

For ecommerce advisory and internet sales operations, clients are responsible for product legality, licensing, labeling, and import/export obligations in target jurisdictions. We provide advisory and technical services and do not assume merchant-of-record obligations unless explicitly agreed.

13. Compliance with International and Country Laws

Service use must comply with all applicable laws, including but not limited to:

• EU and EEA consumer, ecommerce, data, and digital services regulations.
• UK consumer law, data protection law, and electronic communications law.
• US federal and state consumer protection, privacy, and advertising requirements.
• Canada consumer and privacy obligations where services are offered.
• Any additional country-specific legal requirements applicable to distribution, payments, advertising, and data handling.

If mandatory local law grants non-waivable rights, those rights prevail to that extent.

14. Export Controls and Sanctions

You may not use services in violation of export controls, trade restrictions, or sanctions laws. You represent that you are not prohibited from receiving the services.

15. Warranties and Disclaimers

Except as explicitly set forth in a signed contract, services are provided on an "as available" and "as is" basis, to the fullest extent permitted by law. We do not guarantee uninterrupted operation, specific ranking outcomes, or specific monetization returns.

16. Limitation of Liability

To the maximum extent permitted by law, indirect, consequential, punitive, and special damages are excluded. Aggregate liability is limited as defined in the governing commercial agreement or, if none, to fees paid for the relevant service period where legally enforceable.

17. Indemnification

You agree to indemnify and hold harmless XHZHUZI from claims arising out of unlawful use, policy violations, infringement by your materials, or breach of this agreement, subject to applicable law.

18. Suspension and Termination

We may suspend or terminate access for material breach, legal non-compliance, fraud risk, or security threats. Upon termination, rights granted under this agreement end, while surviving clauses remain in effect.

19. Governing Law and Dispute Handling

Governing law and dispute resolution processes may be defined in project contracts. Where not defined, disputes should first be raised to support@xhzhuzi.com for good-faith resolution. Mandatory consumer rights and local jurisdiction rules apply where required by law.

20. Regional Consumer Rights and Mandatory Terms

• European region users retain mandatory consumer guarantees and unfair-term protections.
• United Kingdom users retain statutory rights under applicable UK consumer law.
• United States users retain rights granted by federal and state law, including privacy rights where applicable.
• Canadian users retain rights under applicable federal and provincial consumer frameworks.

21. Changes to This Agreement

We may update this Service Agreement to reflect service, legal, or policy changes. Updates become effective when posted unless a later date is stated.

22. Entire Agreement and Severability

This Service Agreement, together with the Privacy Agreement and applicable commercial terms, forms the complete framework between parties. If any provision is unenforceable, the remaining provisions continue in effect.

23. Contact

For legal, support, and contract inquiries, contact support@xhzhuzi.com.

24. Service Change Management

We may enhance, modify, or retire service components to improve security, functionality, or legal compliance. Material changes affecting core functionality are communicated through appropriate channels where required.

25. Support and Escalation Framework

• Standard support requests are handled through support@xhzhuzi.com.
• Key account escalations may be coordinated via zhangjinzhu@xhzhuzi.com.
• Critical issues are prioritized according to business impact and operational risk.

26. Application Store Operational Responsibilities

Clients and users acknowledge that distribution channels may enforce independent review, takedown, suspension, or metadata correction decisions. We provide support for compliance correction and resubmission workflows, but final platform decisions remain under platform authority.

27. Data and Content Portability at Exit

Upon lawful termination and where technically feasible, we may provide exportable project artifacts or data extracts according to contract terms, security controls, and legal limitations.

28. Force Majeure

Neither party is liable for delays or failure caused by events beyond reasonable control, including large-scale outages, natural disasters, governmental restrictions, cybersecurity emergencies, or infrastructure failures.

29. Assignment and Subcontracting

We may engage qualified subcontractors for portions of service delivery under confidentiality and compliance obligations. Assignment rights and restrictions are governed by applicable contracts and mandatory law.

30. Contract Language and Precedence

This English version governs website publication. If a signed commercial agreement exists, that agreement prevails for specific project terms, while this Service Agreement remains applicable to general platform use unless expressly superseded.